Refund & Returns
At UsedMultiTool.com we sell genuine used and OEM multi-tool parts and tools. Because most items are one-of-a-kind used pieces, every listing describes the item’s condition and shows a photo of the actual item you’ll receive (grouped sets share a representative photo). Please read the listing and confirm your tool model before ordering — multi-tool parts are model- and generation-specific.
Return window
You may request a return within 30 days of delivery.
Condition for return
Returned items must be in the same condition you received them — unused, uninstalled, and with any original packaging. Parts that have been installed, modified, or damaged after delivery cannot be returned.
How to start a return
Email contact@usedmultitool.com with your order number and the reason for the return. We’ll reply with return instructions and the return address. Please do not send items back without contacting us first.
Return shipping
- Wrong, defective, or misdescribed item (our error): we cover return shipping and send a replacement or full refund.
- Change of mind or ordered the wrong part: The buyer pays return shipping, and the original shipping charge is non-refundable.
Refunds
Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 3–5 business days. You’ll get an email confirmation when it’s issued. Depending on your bank or card issuer, it may take a few additional days to appear.
Restocking fee
Up to 15% depending on the part(s)/tool(s).
Items that can’t be returned
- Items marked “final sale” or “as-is” in the listing
- Installed or modified parts
- [CONFIRM: any other exclusions]
Damaged in transit
If your order arrives damaged, email us within 7 days with photos of the item and packaging and we’ll make it right.
Fitment note
Multi-tool parts vary by model and generation (for example, the Leatherman Wave has three generations whose parts don’t always interchange). If you’re unsure which part you need, message us before ordering and we’ll help you match it — this prevents most returns.
Questions
Email contact@usedmultitool.com and we’ll help.